PolyAI – AI-Powered 24/7 Automated Voice Assistant

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Nowadays, providing exceptional customer service has become paramount for businesses seeking a competitive edge. With the rapid advancements in conversational AI technology, companies are now turning to innovative solutions like voice assistants to revolutionize the customer experience.

One such pioneering company in the field is PolyAI, which specializes in developing customer-led automated voice assistants. In this article, we will explore the capabilities and benefits of PolyAI’s voice assistants and how they can transform customer interactions. So, let’s dive in and discover the power of PolyAI in enhancing customer engagement and satisfaction.

PolyAI - AI-Powered 247 Automated Voice Assistant - about
  • Natural Language Understanding
  • Contextual Awareness
  • Information Collection
  • Dialogue Management
PolyAI - AI-Powered 247 Automated Voice Assistant - About PolyAI - Pioneers in Enterprise-Ready Voice Assistants

About PolyAI: Pioneers in Enterprise-Ready Voice Assistants

PolyAI traces its roots back to the renowned University of Cambridge lab, known for pioneering breakthroughs in speech recognition. Founded with a mission to revolutionize customer interactions, PolyAI has built a strong reputation as a provider of enterprise voice assistants that engage customers in natural conversations. The company’s clients span various industries, including banking, hospitality, insurance, retail, and telecommunications

PolyAI’s AI-powered voice assistants play a crucial role in enhancing operational efficiency for enterprises. By reducing wait times and enabling live staff to focus on empathetic and judgment-based calls, businesses can significantly improve customer satisfaction and employee retention. The company’s track record of success is further solidified by its recognition by esteemed organizations like Gartner and Forbes.

Unleashing the Potential of Customer-led Voice Assistants

Understanding Customers on a Human Level

PolyAI’s voice assistants are designed to engage customers in natural, human-like conversations. Gone are the days of rigid, scripted interactions. With PolyAI, customers can freely express themselves, interrupt, ask questions, and seamlessly navigate through various topics. The advanced natural language understanding capabilities of PolyAI’s voice assistants enable them to comprehend customer queries and responses, regardless of their phrasing or intonation.

Resolving Customer Issues with Accuracy and Speed

One of the key advantages of PolyAI’s voice assistants is their ability to rapidly resolve customer queries and issues. These intelligent assistants boast a remarkable track record of fully resolving over 50% of customer calls. By accurately mapping to business rules and leveraging real-time data, PolyAI’s voice assistants eliminate the need for customers to wait, providing 24×7 availability and ensuring prompt assistance. This not only boosts customer satisfaction but also allows human agents to dedicate their time to more complex and high-value tasks.

Unlocking Game-changing Insights

PolyAI’s voice assistants are not just effective problem solvers; they also serve as invaluable sources of insights and opportunities for businesses. By utilizing relevant data throughout customer conversations, these assistants enable organizations to gather actionable information. This data can be leveraged to inform operational improvements, optimize business processes, and uncover new opportunities. PolyAI empowers businesses to extract meaningful value from every customer interaction.

Collaborative Innovation for Custom Solutions

Recognizing that every brand has unique requirements, PolyAI emphasizes collaborative innovation. The company works closely with its clients to co-create custom voice assistants tailored to their specific needs. Leveraging their expertise, PolyAI’s team delivers innovative solutions within an impressive timeframe of approximately six weeks. This collaborative approach ensures that the voice assistants align seamlessly with a brand’s identity, requirements, and customer expectations.

Benefits of Customer-Led Voice Assistants

Implementing customer-led voice assistants from PolyAI can bring several benefits to businesses, including:

  • Enhanced customer experience through natural conversations
  • Improved resolution rates and reduced wait times
  • Actionable insights for operational improvements
  • Increased customer satisfaction and loyalty
  • Empowered human resources to focus on higher-value tasks

Key Features and Benefits of PolyAI: Automated Voice Assistant

PolyAI offers a range of key features that contribute to its industry-leading conversational AI technology:

Natural Language Understanding

PolyAI’s NLU model is designed to accurately understand customer intent across different accents, background noise, and varying connection quality. It incorporates automatic speech recognition (ASR) and handles the nuances of verbal conversations. The voice assistant is pre-trained on billions of conversations, allowing it to interpret variations like ‘two’ instead of ‘too’ and differentiate between phrases like ‘credit card’ and ‘debit card’.

Contextual Awareness

PolyAI’s NLU model maintains contextual awareness throughout a conversation, remembering the starting point and tracking the current state. This enables customers to naturally interrupt, ask questions, and switch topics without confusion. The model understands conversational cues, ensuring accurate comprehension of otherwise ambiguous inputs.

Information Collection

PolyAI’s voice assistants intuitively collect and validate the information from customers during a conversation, even without explicit requests. The assistants intelligently recall relevant information such as dates, names, or reference numbers to provide accurate responses, update information, or complete transactions. This streamlined process reduces repetition and improves efficiency.

Dialogue Management

PolyAI’s voice assistants employ proactive dialogue management to guide customers toward their goals, even when faced with unexpected digressions or off-topic questions. By avoiding rigid dialogue trees, the assistants navigate fluidly across different topics, selecting the most relevant responses using machine learning. This flexibility allows for easier addition of new intents and seamless updates to business logic.

These features collectively empower PolyAI’s conversational AI technology to deliver accurate understanding, human-level conversational awareness, effortless information collection, and proactive dialogue management. By leveraging these capabilities, organizations can enhance customer experiences, automate self-service, and improve operational efficiency.

PolyAI Pricing

PolyAI offers clear and predictable pricing for enterprises interested in implementing and expanding automated customer service. They provide custom voice assistants tailored to each organization’s brand identity, developed by a team of dialogue scientists, voice designers, and machine learning experts.

The pricing structure is based on a simple per-minute basis, which includes ongoing proactive performance improvements, maintenance, and 24×7 support. Additionally, there is a transparent one-time customization fee determined based on call complexity and initial discovery phase requirements.

The per-minute usage pricing follows a pay-as-you-go (PAYG) structure that is easy to understand and scale, with significant tiered discounts available for additional volume and committed use. Maintenance, support, and improvements are included in the pricing, ensuring no additional fees for tuning, enhancements, maintenance, or enterprise-grade support.

For detailed pricing information tailored to your specific needs, it is recommended to request a quote by contacting the PolyAI team. They can provide insights on how investing in their customer service solution can lead to a positive return on investment within the first year.

PolyAI Alternative

  • Instantanswers
  • Fin AI bot
  • Chatling
  • Winchat
  • Chatsimple


What is PolyAI?

PolyAI is a company that specializes in building customer-led voice assistants for enterprises.

How do PolyAI voice assistants differ from traditional voice assistants?

PolyAI voice assistants enable natural conversations, allowing customers to speak naturally, ask questions, and dive into different topics, similar to talking to a real person.

What are the benefits of using customer-led voice assistants?

Customer-led voice assistants from PolyAI offer enhanced customer experience, improved resolution rates, actionable insights, and empowered human resources.

Can businesses customize PolyAI voice assistants?

Yes, PolyAI collaborates with businesses to create custom voice assistants according to their specific needs.


If you are looking to unlock the potential of conversational AI for your business and elevate your customer interactions to new heights, PolyAI is the partner you can rely on. With a proven track record of accuracy, rapid resolution rates, and game-changing insights, PolyAI has established itself as a trusted partner for enterprises across various industries. Their custom voice assistants and collaborative approach are the perfect ingredients to fulfill your unique requirements and achieve outstanding outcomes for your organization. If you found this article useful, enjoy another guide on How-To-Innovative.